Privacy Policy & Cookies Policy
Effective Date: September 2025
The Better Together Method (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your personal information, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the South African Protection of Personal Information Act (POPIA).
By using our website or services, you consent to the practices described in this policy.
1. What We Do
The Better Together Method provides health coaching services to clients to improve their health through diet and lifestyle interventions. We focus on preventative healthcare, the optimisation of physical and mental health and chronic health conditions. Through 2:1 consultations, via dietary and lifestyle analysis, we aim to work with you achieve your health and wellness goals through personalised health coaching. We also provide health coaching retreats, group coaching and workshops.
2. Information We Collect
How we obtain your personal data
Information provided by you
You provide us with personal data in the following ways:
By completing a health & lifestyle questionnaire
By signing a terms of engagement form
During a health coaching consultation
Through email, over the telephone or by post
By taking credit card and online payment
By downloading a free resource, such as an ebook.
This may include the following information:
Basic details such as name, address, email address, phone number, other contact details and next of kin
Technical Data: IP address, browser type, operating system, device information
Details of contact we have had with you such as referrals and appointment requests
Health information including your previous medical history, dietary, lifestyle, supplement and medicine details, clinic notes and health improvement plans
Bank details
Usage Data: pages visited, time spent on our site, clicks, interactions
We use this information in order to provide you with direct coaching. This means that the legal basis of our holding your personal data is for legitimate interest.
Following completion of your coaching we retain your personal data for the period defined by our professional association. This enables us to process any complaint you may make. In this case the legal basis of our holding your personal data is for contract administration.
Information we get from other sources
We may obtain sensitive information from other healthcare providers. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your coaching with that provided by other providers which means the coaching provided by us may be less effective.
3. How We Use Your Information
We act as a data controller for use of your personal data to provide direct health coaching. We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers. We act as a data controller and processor in regard to the processing of credit card and online payments.
We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the UK GDPR and POPIA concerning data protection. We will also take reasonable security measures to protect your personal data storage.
We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.
We use your personal information for the following purposes:
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To provide and manage our coaching services
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To communicate with you, respond to enquiries, and send updates
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To send marketing communications (with your consent)
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To improve our website and services
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To comply with legal obligations in the UK and South Africa
We will only use your sensitive personal information (e.g. health data) with your explicit consent.
4. Legal Basis for Processing
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UK GDPR: We process your personal data based on your consent, contract performance, legal obligations, or legitimate interests.
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POPIA: We process your personal information with your consent, for contractual purposes, or as required by law.
5. Sharing Your Information
We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:
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Service providers who assist us in providing our services (e.g., email platforms, website hosting)
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Regulatory authorities, if required by law
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Professional advisors (e.g., legal or accounting) under confidentiality agreements
We will seek your express consent before sharing your information with your GP or other healthcare providers. However if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.
We may share your case history in an anonymised form with our peers for the purpose of professional development. This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites. We will seek your explicit consent before processing your data in this way.
We ensure that any third-party service providers comply with UK GDPR and POPIA requirements.
6. International Transfers
Personal data may be transferred between the UK and South Africa for operational purposes. Where data is transferred internationally, we ensure appropriate safeguards are in place in compliance with UK GDPR and POPIA.
7. Data Retention
All records held by The Better Together Method will be kept for the duration specified by law and guidance from our professional association UKIHCA and Balens Insurance (UK) and Vanguard (South Africa). After this period, your data will be securely deleted or anonymised.
8. Your Rights
Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.
If you want to access your data you must make a subject access request in writing to The Better Together Method. Under special circumstances, some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:
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Sources from which we acquired the information
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The purposes of processing the information
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Persons or entities with whom we are sharing the information
UK GDPR rights:
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Access your personal data
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Request correction or deletion
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Object to processing
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Withdraw consent at any time
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Request data portability
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Lodge a complaint with the Information Commissioner’s Office (ICO)
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Receive a copy of your personal data
POPIA rights:
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Access your personal information
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Request correction or deletion
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Object to processing
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Lodge a complaint with the Information Regulator (South Africa)
To exercise any rights, contact: info@thebettertogethermethod.com
We do not carry out any automated processing, which may lead to automated decision based on your personal data.
9. Cookies Policy
Last updated: September 2025
This Cookie Policy explains how The Better Together Method uses cookies and similar technologies on our website to provide you with a better browsing experience, analyse website traffic, and support our marketing efforts.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, smartphone or tablet) when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings.
2. Types of Cookies We Use
Essential cookies – Required for basic site functionality, such as page navigation and secure areas.
Performance cookies – Help us understand how visitors interact with our website by collecting anonymous usage data.
Functionality cookies – Allow the site to remember choices you make (e.g. your location or language preferences).
Marketing cookies – Used to deliver relevant advertising to you and track the effectiveness of our marketing campaigns.
3. Your Consent
When you first visit our website, you will be prompted to accept or reject cookies. By continuing to use our site, you consent to our use of cookies unless you actively opt out via your browser settings.
4. Managing Cookies
You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of the site.
Learn more about how to manage cookies at www.allaboutcookies.org.
5. Contact
If you have questions about this Cookie Policy, please contact us at:
Email: info@thebettertogethermethod.com
10. Website Technical Details
Forms
We do use electronic forms on our website making use of an available ‘forms module’ which has a number of built-in features to help ensure privacy. We also aim to use secure forms where appropriate.
In compliance with EU legislation, the following table lists the use of cookies on this web site:
AcceptCookies: this is used to store whether you have agreed to receive cookies. Persistent for one year.
Google Analytics: these cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Cookies are small. We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.
Advanced areas of this site may use cookies to store your presentation preferences in a purely technical fashion with no individually identifiable information. Note also our statement on analytics software below – as analytics software also uses cookies to function.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org
Analytics
Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website.
11. Security
We only use information that may identify you in accordance with UK GDPR/POPIA. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.
Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct coaching. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.
We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.
Your data may be stored in the UK, South Africa or trusted cloud services compliant with international standards.
The Better Together Method is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes. A copy of the registration is available through the ICO website (search by business name).
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
13. Changes to this Policy
We may update this policy from time to time. The latest version will be published on our website with an updated effective date.
14. Contact Us
If you have any questions about this Privacy and Cookies Policy or how your information is handled, please contact:
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UK Information Officer: Jo Randall –
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SA Information Officer: Emma Haigh